TERMS AND CONDITIONS OF SALE
All prices and terms printed herein supersede all previous prices and terms, and are subject to change without notice. These prices are F.O.B. shipping point, exclude freight and are subject to a surcharge for packaging, state sales, or consumer taxes as required.
TERMS OF PAYMENT
We accept Visa and MasterCard.
Shipping weights printed herein are only approximate.
Subject to change without notice.
We reserve the right, without notice, to discontinue the manufacture and sale of any item printed herein.
Richards-Wilcox will ship via UPS, F.O.B. point of origin if applicable. Actual shipping costs will be prepaid and added to the sales order invoice,
Shipment should occur within two – four weeks from receipt of your order.
Contact Customer Service on our toll free line 888-852-1020 for order changes or cancellations.
DAMAGE IN TRANSIT
All packing is in accordance with carrier requirements. For your protection, before accepting any shipment, examine it carefully. If there is evidence of damage or a shortage, insist that the delivering carrier make suitable notation to that effect on the freight bill before you sign it. If, after receipt of shipment, concealed damage is discovered, immediately notify the delivering carrier, requesting immediate inspection. The inspection report should be used to support your claim against the carrier. Any claim for damage or shortage must be filed by you with the delivering carrier. Richards-Wilcox will not accept the return of merchandise damaged in transit. Your recourse is with the delivering carrier. Freight claim filing is the responsibility of the consignee and not Richards-Wilcox.
Caution: When you give the delivering carrier a clear receipt for a shipment in which there is damaged merchandise or a shortage, the carrier is relieved of further responsibility.
RETURN GOODS POLICY
Requests for Return Goods Authorizations (RGA) must be made to the Richards-Wilcox Customer Service Department within 30 days of the material shipment from Richards-Wilcox.
All material returned must be received in original packaging. Credit will be given on returned material only after receipt and inspection by Richards-Wilcox. The RGA must accompany all returned material. Credit for all authorized returns are subject to a 25% restocking charge on the net acceptable material value.